Frequently asked questions
Occasionally we get asked questions by clients that are in need for some help. On this page you will find a lot of frequently asked questions that might give you a indication of how we work and how we offer our services.
How do I order?
If you have exclusive rights to any of our digital wallpaper collections or you have your own collection, you can order all standard sizes via e-mail. Mentioning the article number and the amount that you would like to order.
If you would like to order one of our murals in a custom size (any size different from the standard size), then we would advise you to use our wallpaper application to do so. If you have not received a login yet, please e-mail us about your request and you will receive one the same day.
If you want your own collection to be active in our application then this is possible.
Use our wallpaper application for custom murals
We prefer to send the package with a parcel delivery service using the account number of the customer. The customer can then request their own delivery time and price with transport company.
If this is not possible and the customer does not have a account with a delivery service, we can arrange the shipment. The cost of shipping will be charged to the customer. The costs and delivery times are highly dependent on the destination, carrier and service selected. Such information is therefore available via e-mail on request.
Material and Pasting
What material is our wallpaper printed on?
Non-woven fleece (147gr)
The fleece material is composed of cellulose and polyester fibres and the appropriate bonding agents. The material does not contain any hazardous substances and is biodegradable. A fleece wallpaper provides numerous benefits for the end user:
- Patches up fine hairline cracks or cobweb-like surface cracks
- Flame-retardant in accordance with DIN 4102, B 1
- Dimensional stability during attachment
- Can be affixed immediately without soaking
- Enables wall pasting preparation as pasting the reverse side of the wallpaper is possible
- Easy and quick redecoration because it can be stripped off when dry
What should I use for pasting?
We recommend that you use a general non-woven pasting glue. Other glue types will not give you the desired results.
Do you need any help with pasting your own photo mural? This easy step by step guide will show you the best method to succesfully paste our digitally printed wallpaper on your wall.
I have seen a collection that I like, how can I get exclusive rights in my country?
We would advise for you to contact us via our contact form and fill in which collections you would like in the message field. After recieving your request we will then contact you by phone or e-mail, asking you a couple of questions concerning the industry you work in.
I would like to order collection books. What are the costs per book.
Using your own images
What is the best resolution for printing?
It really depends on how large you would like to print an image, but we prefer to use a simple golden rule: 1000 x 1000 pixels (width and height) for every square meter that will be printed.
1 Megapixel for every square meter
I need help with editing an image, can we ask for your help?
But ofcourse! We are always willing to help you with editing any images you have or images that you use from our collections. Have a look at our image possibilities.
Which image formats can I use?
These images formats are possible: jpeg, tiff, pdf, photoshop file format (uptil photoshop version CS5.1), Illustrator file format (uptil illustrator version CS5.1).
Please note: If you are using our upload section in our wallpaper application, then jpeg files are only permitted.
I would like to send large files. What method should I use?
Wetransfer is our number one transfer service that we usually use. Large files up to 2 gigabytes can be sent at a time.
I Would like a login for your application, how can I get one?
If you are interested in using our wallpaper application, please contact us via our contact form or e-mail us.
Where can I download a guide for your wallpaper application?